1. Introduction
1.1 These Terms and Conditions ("Terms") govern your access to and use of the MyAutobot.ai website, platform and related services (the "Service") provided by MyAutobot Ltd ("MyAutobot", "we", "us", "our").
1.2 By creating an account, subscribing, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
1.3 These Terms apply to business users only. You confirm that you are acting in the course of a business, and not as a consumer.
2. About Us
2.1 MyAutobot Ltd is a company registered in England and Wales. Our registered office and company number will be stated on our website and invoices, together with our VAT number where applicable.
2.2 You may contact us at [email protected] or by using the contact details published on our website.
3. Definitions
3.1 In these Terms:
- 3.1.1 "Account" means your registered account for accessing the Service.
- 3.1.2 "Customer Data" means data (including personal data) you or your users submit to the Service, such as prompts, scripts, contact details, caller information, call audio and transcripts.
- 3.1.3 "Subscription" means your chosen plan, including any included usage (for example, a bundle of calls) and related features.
- 3.1.4 "Overage" means usage that exceeds the allowances included in your Subscription.
- 3.1.5 "Third-Party Services" means services provided by third parties that integrate with or are used in connection with the Service (for example, telephony carriers, booking tools, CRM systems, AI or voice providers).
3.2 Other capitalised terms used in context will have the meanings given elsewhere in these Terms.
4. The Service
4.1 The Service is a cloud-based AI receptionist and voice agent platform that can answer and make calls, handle SMS and web widget interactions, book appointments, and generate call logs, analytics and transcripts.
4.2 The Service is not a substitute for professional advice. It does not provide legal, medical, financial or other regulated professional advice, and AI-generated responses may be incomplete, inaccurate or outdated; you are responsible for verifying any critical information before relying on it.
4.3 We may modify, update or discontinue features of the Service from time to time, provided that such changes do not materially reduce the overall functionality of your active Subscription without reasonable notice.
5. Accounts and Eligibility
5.1 You must be at least 18 years of age and acting on behalf of a business to register an Account and use the Service.
5.2 You must provide accurate and complete registration, company and billing details, and keep them up to date. You are responsible for all activity occurring under your Account, whether authorised by you or not.
5.3 You must keep your login credentials secure and notify us promptly if you suspect unauthorised use of your Account. We may suspend access where we reasonably believe there is a security risk or misuse.
6. Subscriptions, Billing and Payment
6.1 The Service is provided on a Subscription basis. Details of available plans, inclusions and pricing are shown on our website or in your dashboard and may be updated from time to time.
6.2 Subscription fees for the upcoming month are billed in advance and charged automatically to your selected payment method (for example, via Stripe). Overage fees for the preceding month are billed in the following month in arrears.
6.3 By subscribing, you authorise us and our payment processors to charge all applicable fees (including Subscription fees, Overage, taxes and other amounts described in these Terms) to your stored payment method on or shortly after the invoice or billing date.
6.4 Unless expressly stated otherwise, all fees are non-refundable, including where you downgrade or cancel during a billing period, except where a refund is required by law.
6.5 If automatic payment fails, we will notify you and may attempt to collect again. If payment remains overdue, we may suspend or restrict your access to the Service, downgrade your plan or terminate your Subscription, and we may charge interest or collection costs where permitted by law.
7. Plan Changes, Cancellation and Founders Club
7.1 You may upgrade or downgrade your Subscription at any time using the dashboard. Changes take effect immediately. Any difference in fees is calculated on a prorated basis and applied as an adjustment on your next billing cycle.
7.2 You may cancel your Subscription at any time in the dashboard. Your access continues until the end of the current paid billing period. We do not provide refunds or credits for partial periods, unused features or unused allowances unless required by law.
7.3 From time to time we may offer promotional programmes such as the Founders Club. Founders Club members receive a lifetime 20% discount off the then-current list price of eligible Subscription plans, provided they maintain at least one qualifying active, fully paid Subscription in good standing. The discount applies to Subscription fees only, not to Overage, add-ons or third-party charges.
7.4 We may withdraw or modify Founders Club and other promotional programmes prospectively at any time. Existing Founders Club members will retain their 20% lifetime Subscription discount for qualifying plans as long as they continue to meet the eligibility requirements in clause 7.3.
8. Acceptable Use and Call Content
8.1 You must use the Service only for lawful purposes and in accordance with these Terms and all applicable laws and regulations in the jurisdictions where you and your callers are located (including, where relevant, the UK, UAE and US).
8.2 You must not, and must ensure that your users and callers do not:
- 8.2.1 use the Service to send spam, bulk unsolicited communications, or high-volume robocalling or telemarketing campaigns without all required consents and compliance with do-not-call, telemarketing and anti-spam rules;
- 8.2.2 use the Service to harass, abuse, threaten, defame, discriminate or otherwise engage in illegal or harmful conduct, including hate speech or incitement of violence;
- 8.2.3 mislead or defraud callers, impersonate any person or organisation without permission, or misrepresent your affiliation with any person or organisation;
- 8.2.4 violate telecom, consumer protection, privacy or fair-use rules, including rules relating to caller identification, call frequency, marketing consent, and call recording or transcription;
- 8.2.5 upload or transmit malicious code, attempt to gain unauthorised access to the Service or related systems, or attempt to circumvent usage limits or security measures;
- 8.2.6 reverse engineer, decompile, disassemble or otherwise attempt to derive the source code or underlying models of the Service, except to the extent such restriction is prohibited by law.
8.3 You are solely responsible for the content of the prompts, scripts and knowledge base you provide and for ensuring that your use of the Service, and your communication with callers, complies with all applicable laws (including any sector-specific regulations such as healthcare or financial regulations where relevant).
8.4 Where calls are recorded or transcribed, you are responsible for informing callers and obtaining any required consents under applicable laws (such as UK GDPR, UAE PDPL and US state recording laws).
8.5 We may suspend, throttle or terminate your access to the Service where we reasonably believe that your use breaches this clause 8 or creates an unacceptable risk to the Service, to other customers or to third parties.
9. Data Protection, Hosting and Retention
9.1 For personal data contained in Customer Data, you are generally the controller and we act as your processor. For account, usage and billing data, we act as an independent controller. Our processing of personal data is further described in our Privacy Policy and Data Processing Addendum, which form part of these Terms.
9.2 Our core platform and API services are hosted on Google Cloud Platform (GCP) data centres located in the United Kingdom.
9.3 We use carefully selected sub-processors, including ElevenLabs for call handling, audio and transcript storage and related AI processing. These providers may process data in the UK, EU, US or other locations, subject to appropriate contractual safeguards such as standard contractual clauses where required.
9.4 We implement technical and organisational measures designed to protect Customer Data, including encryption in transit and at rest, access controls and logging of key administrative actions.
9.5 We retain call transcripts and related metadata for up to 24 months, after which they are deleted or anonymised, unless we are required to retain them for a longer period for legal, regulatory, fraud-prevention or audit reasons. Where feasible, raw audio may be retained for a shorter period while maintaining transcripts for service and support purposes.
9.6 You may request deletion of specific call records or closure of your Account, in which case we will delete or anonymise relevant Customer Data within a reasonable period, except where we are required or permitted to retain it under applicable law. Once available, you may also configure shorter retention periods in your dashboard to meet your own regulatory requirements.
9.7 You are responsible for ensuring that your use of the Service, and your instructions to us regarding personal data, comply with all applicable data protection laws, including any requirements relating to records of processing, privacy notices and data subject rights.
10. Third-Party Services and Integrations
10.1 The Service may integrate with or rely on Third-Party Services, including telephony providers, booking tools, CRM systems, messaging platforms and AI or voice providers.
10.2 We do not control and are not responsible for Third-Party Services. Your use of Third-Party Services is subject to those providers' own terms and privacy policies.
10.3 We are not liable for any unavailability, limitation or failure of Third-Party Services, or for any loss or damage arising from your use of them.
11. Intellectual Property
11.1 MyAutobot and its licensors own all intellectual property rights in and to the Service, including software, models, documentation, designs, logos and trademarks.
11.2 Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your active Subscription for your internal business purposes only.
11.3 You retain ownership of Customer Data. You grant us a worldwide, royalty-free licence to host, copy, process, transmit, display and use Customer Data as reasonably necessary to provide, secure and improve the Service and to comply with law.
11.4 You must not remove or obscure any proprietary notices on the Service or create derivative works based on the Service, except as permitted by law.
12. Confidentiality
12.1 Each party must keep the other party's non-public business, technical and customer information confidential and must not disclose it to any third party, except to employees, contractors and professional advisers who need to know it and are subject to similar confidentiality obligations.
12.2 The obligations in clause 12.1 do not apply to information that is or becomes public other than through breach, is obtained lawfully from a third party, is independently developed without use of the other party's confidential information, or must be disclosed by law or a competent authority.
13. Warranties and Disclaimers
13.1 The Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, secure or that it will meet your specific requirements.
13.2 To the fullest extent permitted by law, all warranties, representations and conditions not expressly set out in these Terms are excluded, including implied warranties of merchantability, satisfactory quality and fitness for a particular purpose.
14. Limitation of Liability
14.1 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
14.2 Subject to clause 14.1, MyAutobot's total aggregate liability to you arising out of or in connection with the Service and these Terms in any 12-month period shall not exceed the total fees you have paid to us for the Service in that same 12-month period.
14.3 Subject to clause 14.1, we shall not in any circumstances be liable for:
- 14.3.1 any loss of profits, revenue, business, contracts, goodwill, reputation or anticipated savings; or
- 14.3.2 any indirect, special, incidental, punitive or consequential loss or damage;
whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, even if we have been advised of the possibility of such loss or damage.
15. Suspension and Termination
15.1 Either party may terminate these Terms for convenience by cancelling the Subscription, in which case termination takes effect at the end of the then-current billing period.
15.2 We may suspend or terminate your access to the Service immediately if:
- 15.2.1 you fail to pay any amount due and such amount remains unpaid after notice;
- 15.2.2 you materially breach these Terms (including the Acceptable Use provisions) and fail to remedy the breach (where remediable) within a reasonable time after notice; or
- 15.2.3 we reasonably believe that your use of the Service causes or is likely to cause harm or legal risk to us, other customers or third parties.
15.3 On termination of these Terms:
- 15.3.1 your right to use the Service ceases; and
- 15.3.2 we will make commercially reasonable efforts to allow you to export call logs and transcripts for a limited period, subject to our data retention and deletion obligations in clause 9.
15.4 Termination does not affect any accrued rights or obligations as at the date of termination.
16. Changes to These Terms
16.1 We may update these Terms from time to time, for example to reflect changes in the Service, law or business practices.
16.2 For material changes, we will provide reasonable notice by email or through the Service. If you continue to use the Service after the effective date of the updated Terms, you are deemed to have accepted them.
17. Governing Law and Disputes
17.1 These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties will first attempt in good faith to resolve any dispute through discussions between senior representatives.
17.3 If the dispute is not resolved within a reasonable period, the parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
18. Miscellaneous
18.1 You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent, except in connection with a merger, acquisition or sale of your business. We may assign or transfer these Terms in connection with a corporate transaction or group reorganisation.
18.2 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18.3 A failure or delay by either party to enforce any right or remedy under these Terms shall not be deemed a waiver of that or any other right or remedy.
18.4 These Terms, together with any order forms, the Privacy Policy and Data Processing Addendum, constitute the entire agreement between you and us in relation to the Service and supersede all prior agreements or understandings relating to the Service.
Questions about these terms?
If you have any questions about these Terms and Conditions, please contact us at [email protected]